Application Support and Maintenance Services
Get application support and maintenance services to ensure seamless performance, reliability, and security for your business applications.
Bloom has been providing application maintenance and support services for more than a decade. We provide assistance to our clients across India and APAC, allowing them to free up their IT resources and focus on more critical aspects of their business.
We are Trusted by Top Companies Across Globe
Helping business building technology
Our Services
Our application support and maintenance services are directed to being available, reliable, and adaptable to challenging environments.
Application Maintenance
In our app maintenance services, we include security audits, technology consulting, OS updates, server management, and performance control for smooth business operations.
Application Support
We handle support services and cover any application issues, standard fixes, new functionality implementation, and proactive monitoring so your business can run smoothly.
Application Monitoring
Our app maintenance and support services handle your monitoring issues actively and make sure your app performance is efficient. We eliminate bottlenecks and consider client input.
Application Re-Engineering
We improve after analyzing your web and mobile apps and enhance your functionality. We further address bugs to streamline your software performance.
Pre-Support Auditing
We provide independent software auditing services, which include enhancement recommendations and detailed assessments to boost performance.
Application Security Management
Safeguard your applications with our expert application maintenance and support services which include stress testing, vulnerability reporting services, and penetration testing.
OS and Server Migration
We ensure enhanced performance by migrating underperforming systems to other servers and operating systems and ensure your processes are up and running.
Regular Software Updates
We take care of your software updates and make sure you are always using the latest technology. We also make sure your applications are secured and optimized.
Backup and Disaster Recovery Services
We manage the security of your applications and data with our disaster recovery and backup services so you can have peace of mind and focus on more productive areas.
Our Application Support and Maintenance Process
Our application support and maintenance process ensure the efficiency, security, and scalability of your software.
Issue Resolution
Our team identifies problems through documentation and reports before they evaluate the source of the issue. It is essential to develop solutions for testing and deployment. Complete resolution of the problem requires postfix monitoring.
Performance Monitoring
We use the latest monitoring tools to track server loads and response times. Our experts spot slow areas, faulty codes, and infrastructure upgrades while applying cashing techniques. It is important as it ensures seamless performance.
Security Updates
We detect vulnerabilities with security scans, patches, update encryptions, and strengthen authentication. Our team then tests and deploys fixes to quickly prevent unauthorized access, cyber threats, and data breaches.
Feature Enhancements
We Identify improvements, add new functionalities, and modify existing features with the help of user feedback. You can get a better user experience, increase engagement, and boost app relevance.
Regular Maintenance and Software Updates
In this step of our application support and maintenance services, we update your application to be compatible with new OS, frameworks, devices, and so on. It further includes software patches to fix outdated components, boost stability, and ensure long-term usability without facing performance downtimes.
User Support and Training
Help desk, FAQs, and chatbots assist users, while training guides provide step-by-step solutions. Our team efficiently resolves queries and improves user satisfaction. They also help minimize confusion and application usage.
Why Choose Bloom for Application Support and Maintenance?
Bloom is a renowned custom application development and maintenance company that addresses critical questions like how to boost efficiency and cycle time to process by optimizing IT support and maintenance services.
Flexible
Utilize agile IT application support and maintenance services while also leveraging customized services. Our developers practice flexible development models and create apps as per your business needs, followed by 24/7 support services.
Scalability
Grow your software hassle free with our structured plans and service agreements. Make sure your system expands smoothly as and when your business grows. We make sure you get the right support and maintenance services to comply with your scaling business.
Proactive Monitoring
Track issues in real time and stay ahead of your technical disruption. We ensure your applications, networks, and security factors are working just fine. We keep an eye on any anomalies and address them as and when they arrive.
Efficiency
We offer a structural approach that moves towards improving and speeding up your systems and operations while helping you get your work done smartly. We make sure you get more output in less effort with our application support and maintenance services.
Effectiveness
Boost your performance while enhancing your productivity with automated workflows. You can easily make adjustments and assess processes more effectively. We help businesses get more for less; meaning, we handle their maintenance and support so they can focus on what matters the most.
Experience
With more than a decade of experience, we served multiple businesses of different verticals. Thus, providing one of the best application support and maintenance services. We deliver excellent user experience based on the data received. We focus on innovating solutions to improve business efficiency and provide tangible results.
Our Technologies
Multi-level Support We Offer
We offer multi-level support that fits your business requirements, so your business never stops!
L1 Support – Basic Help and Troubleshooting
If your application is running slow, crashing continuously, or you are having trouble logging in, our L1 support is at your service.
L2 Support – Advanced System Support
Our L2 technical experts take care of the proper functioning and servers of your IT infrastructure while setting up monitoring tools to track system performance.
Reliable Support at Every Level, Tailored to Your Needs
L3 Support – Expert Level Technical Support
If facing much more complex issues such as fixing bugs, conducting performance audits, and optimizing system architecture, our L3 experts will take care of that.
L4 Support – Vendor and Product Level Support
If you need support in proprietary software, third-party services, or hardware, our L4 support engineers are there at your service anytime!
Client Feedback
Enhance your stakeholder’s experience by using the latest trending technologies
“The deployment team at Bloom has been very professional in taking over the system support from the previous iOS vendor. They are able to identify the key operational issues and fix them in record time with quality. Helped us achieve our business goals smoothly.”
Birju Patel
Founder & CEO – Deliverr.ca
“It has been our pleasure working with Bloom for many years. We like to take this opportunity to convey our appreciation to team Bloom helping us shape our product development journey with Smazing.”
Karan Punjabi
CEO and Founder – Smazing
“We are very pleased to have partnered with Bloom. Bloom has a good Professional Services/ Human resources team for providing IT consultants. Bloom was very flexible with the approach and fulfilled our requirements within the deadline.”
Manish Yadav
Manager, People Development – GlobalLogic
Success Stories
Managing Software innovation
- SaaS
- Database Management
Client’s old system was crowded and complicated, leaving their users frustrated and unaware of where to find the content important to them. We needed to simplify the navigation of the system for both existing as well as new users. To facilitate the reduction of screens in the new system and streamline the user-experience, our team needed a way to examine the relationship between services, keywords and concepts we uncovered in our initial strategy meeting.
We developed a web app solution with .NET based tech stack. App offers all features with an ease of use to its users, two of the salient features are Streamlined Interface combined into one seamless online experience with easy content management, and effortless navigation. Advance search and filter improve user experience, promotes services, and encourage easier information retrieval.
Internal Approval System
- Web App
- Mobile App
- Consulting
The client wanted a digital approval system in which various employees from different business units can easily create approval requests. The app should enable them to seamlessly collaborate and give approvals/comments on-the-go for saving time and fasten the overall process.
Bloom created unique, responsive, and user-friendly web and mobile apps to streamline the approval system. The mobile app is intended for enabling users to approve requests on-the-go. We digitized the forms, and now they can be filled via the web app that made it easier to collaborate and maintain data quality. Roles to employees were assigned based on their active directory groups for seamless login and maintenance.
Social Network with Rewards
- Smazing is a unique social network which allows you to share and explore the world through Live Broadcasts and Viral Videos.
- Clubbed with a high-quality communication suite, you can use to enjoy a variety of chat/call options
- Smazing Marketplace where business owners can list and promote their products/brands
- Users can earn Smazing Loyalty Points (SLPs) by watching promoted video ads and earn deals on the Smazing app
- View featured content of the most popular products and services
- A business owner (local or online) you can promote it with discount deals on the app with Video Ads and get wide visibility and traction
- Earn SLPs to earn product discounts on deals
Frequently Asked Questions
What is the role of Application support and maintenance services?
Application support and maintenance services include continuous activities that make sure your software apps run reliably and smoothly. The process may involve updating, monitoring, and modifying apps to boost their performance, user experience, and enhance security.
Why do you need application support?
You need app support to ensure you have technical support when needed so you can ensure smooth operations. It is an important service as it troubleshoots issues, collaborates with teams, and manages tickets to resolve issues.
What is Software Support and Maintenance?
Software maintenance is an ongoing process and also includes scheduling activities for non-urgent issues. Whereas software support is more of a reactive thing and pays more attention to handling urgent issues which may disrupt operations and lead to downtimes.
How often should you update an application?
Typically, updates are recommended every few months, but you can update whenever there is a security threat, system compatibility, and feature improvement issues. If you need consultation or application support and maintenance services, contact us today.
Let’s Discuss your Project
Our expert tech team is always there to answer your queries.
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